R Parker (Wall & Floor Tiling Contractors) Limited, trading as Continental Ceramica Terms of Trading
1 Business customers and consumers
1.1 Some of these terms apply to consumers only; some apply to business customers only. Those terms are marked as such.
1.2 All other terms apply to all customers.
1.3 You are classified as a business customer if you indicate to us that the goods supplied by us will be used in the course of your business or if you use the goods in the course of your business.
1.4 If you are not a business customer, you are a consumer. You have certain statutory rights as a consumer which are not affected by these terms. Contact your local trading standards office for more information. Words in italic type are legal words which clarify, rather than alter, the meaning of the relevant cause.
2.1 The price quoted excludes VAT (unless otherwise stated). VAT will be charged at the rate applying at the time of delivery.
2.2 Our quotations lapse after 90 days (unless otherwise stated).
2.3 The price quoted excludes delivery (unless otherwise stated).
2.4 Business Customers: rates of tax and duties on the goods will be those applying at the time of delivery.
2.5 The price for services is based on work carried out between 8am and 4pm, Monday to Friday. We may charge premium rates for out of hours work.
3.1 All delivery times quoted are estimates only.
3.2 If we fail to deliver or carry out the work within a reasonable time, you may (by informing us by writing) cancel the contract, however:
3.2.1 you may not cancel if we receive your notice after the goods have been dispatched; and
3.2.2 if you cancel the contract, you can have no further claim against us under that contract.
3.3 If you accept delivery of the goods or completion of the work after the estimated delivery time, it will be on the basis that you have no claim against us for delay (including indirect or consequential loss, or increase in the price of the goods.)
3.4 We may deliver the goods in instalments. Each instalment is treated as a separate contract.
3.5 We may decline to deliver if:
3.5.1 we believe that it would be unsafe, unlawful or unreasonably difficult to do so; or
3.5.2 the premises (or the access to them) are unsuitable for out vehicle.
4.1 The goods are at your risk from the time of delivery.
4.2 Delivery takes place either:
4.2.1 at our premises (if you are collecting them or arranging carriage); or
4.2.2 at your premises or address specified by you (if we are arranging carriage).
4.3 You must inspect the goods on delivery. If any goods are damaged or not delivered, you must write to tell us within five days of delivery or the expected delivery time. You must give us ( and any carrier ) a fair chance to inspect the damaged goods.
5 Payment terms
5.1 You are to pay us in cash or in cleared funds on delivery, unless you have an approved credit account.
5.2 Business Customers: If you have an approved credit account, payment is due no
later than 30 days after the date of our invoice unless otherwise agreed in writing. 5.3 If you fail to pay us in full on the due date we may:
5.3.1 suspend or cancel future deliveries;
5.3.2 cancel any discount offered to you;
5.3.3 charge you interest at the rate set under s.6 of the Late Payment of Commercial Debts (interest) Act 1998;
- calculated (on a daily basis) from the date of our invoice until payment;
- compounded on the first day of each month; and
- before and after any judgment (unless a court orders otherwise);
5.3.4 claim fixed sum compensation from you under s.5A of that Act to cover our credit control overhead costs; and
5.3.5 recover (under clause 5.8) the cost of taking legal action to make you pay.
5.4 If you have an approved credit account we may withdraw it or reduce your credit limit or bring forward your due date for payment. We may take any of these actions at any time and without notice.
5.5 Business Costomers: you do not have the right to set off any money you may claim from us against anything you may owe us.
5.6 Consumers: you may only set off money you claim from us against money you owe us with out written agreement and on such terms as we may state.
5.7 While you owe money to us, we have a right to keep any property we may hold of yours until you have paid us in full (a lein).
5.8 You are to indemnify us in full and hold us harmless from all expenses and liabilities we may incur (directly or indirectly and including finance costs and legal costs on a full indemnity basis) following any breach by you of any of your obligations under these terms.
5.9 Consumers: clause 5.8 means that you are liable to us for losses we incur becauseyou do not comply with these terms. We may claim those losses from you at any time and if we have to take legal action we will ask the court to make you pay our legal costs.
6.1 Consumers: your statutory rights are unaffected.
6.2 Business customers: until you pay all debts you may owe us:
6.2.1 all goods supplied by us remain our property;
6.2.2 you must store them so that they are clearly identifiable as our property;
6.2.3 you must insure them (against the risks for which a prudent owner would insure them) and hold the policy on trust for us;
6.2.4 you may use those goods and sell them in the ordinary course of your business, but not if:
- we revoke the right (by informing you in writing); or
- you become insolvent.
6.3 Business customers: you must inform us (in writing) immediately if you becomeinsolvent.
6.4 Business customers: if your right to use and sell the goods ends you must allowus to remove the goods.
6.5 Business customers: we have your permission to enter any premises where thegoods may be stored:
6.5.1 at any time, to inspect them; and
6.5.2 after your right to use and sell them has ended, to remove them, using reasonable force if necessary.
6.6 Despite our retention of title to the goods, we have the right to take legal proceedings to recover the price of goods supplied should you not pay us by the due date.
6.7 You are not our agent. You have no authority to make any contract on our behalf or in our name.
7.1 We warrant that the goods:
7.1.1 comply with their description on our acknowledgment of order form;
7.1.2 are free from material defect at the time of delivery (as long as you comply with clause 7.4).
7.2 Business customers: we give no other warranty (and exclude any warranty, term or condition that would otherwise be implied) as to the quality of the goods or their fitness for any purpose.
7.3 Consumers: the warranty in clause 7.1 is in addition to your statutory rights.
7.4 If you believe that we have delivered goods which are defective in material or workmanship, you must:
7.4.1 inform us (in writing), with full details, as soon as possible; and
7.4.2 allow us to investigate (we may need access to your premises and product samples).
7.5 If the goods are found to be defective in material or workmanship (following our investigations), and you have complied with those conditions (in clause 7.4) in full, we will (at our option) repair the goods replace the goods or refund the price.
7.6 We are not liable for any other loss or damage (including indirect or consequential loss, financial loss, loss of profits or loss of use) arising from the contract or the supply of goods or their use, even if we are negligent.
7.7 Our total liability to you (from one single cause) for damage to property cause by our negligence is limited to five million pounds.
7.8 For all other liabilities not referred to elsewhere in these terms our liability for death or personal injury resulting from negligence.
7.9 Nothing in these terms restricts or limits our liability for death or personal injury resulting from negligence.
8.1 If we prepare the goods in accordance with your specifications or instructions you must ensure that:
8.1.1 the specifications or instructions are accurate;
8.1.2 goods prepared in accordance with those specifications or instructions will be fit for the purpose for which you intend to use them; and
8.1.3 your specifications or instructions will not result in the infringement of any intellectual property rights of a third party, or in the breach of any acceptable law or regulation.
8.2 Business Customers: We reserve the right;
8.2.1 to make any changes in the specifications of our goods that are necessary to ensure they conform to any applicable safety or statutory requirements; and
8.2.2 to make without notice any minor modifications in our specification we think necessary or desirable.
9 Return of goods
9.1 We will accept the return of goods from you only:
9.1.1 by prior arrangement (confirmed in writing);
9.1.2 on payment of an agreed handling charge (unless the goods were defective when delivered) and
9.1.3 where the goods are as fit for sale on their return as they were on delivery.
9.2 A 'Return' is classified as occurring after the 14 day cancellation period calculated in accordance with clause 10.1 has expired.
9.3 You can return any resalable Products to us within 60 days of purchase for a full refund (excluding delivery charges). Only full boxes of the same tiles will be refunded. You must return the Products to us with proof of purchase and a refund will be made via the original method of payment. We reserve the right not to refund if the Products are deemed as not being in a resaleable condition, if there is no proof of purchase, or if the Products are returned after the 60 day period.
9.4 Where you purchase Products from us that are defective we shall repair or replace the Products, or refund the price of the Products as long as the damage has not been caused by you. All damaged Products will be replaced on standard delivery at our cost either by delivering into store or having another delivery sent out to you.
10.1 Right for you to cancel your contract: If you are contracting as a consumer, you may cancel your contract with us for the goods you order at any time up to 14 days from the date you receive the ordered goods by emailing or writing to us at the address given (below). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty (but see return charges referred to in section 5.3.) please see below.
10.2 If you have received the goods before you cancel your contract you must return them in the condition in which you received them and at your own cost and risk. You have an obligation to take reasonable care of the goods while in your possession, and if you fail to comply we may seek compensation.
10.3 Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order provided that the goods in question are collected by us in the condition they were in when delivered to you. We shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
10.4 You may not cancel the order unless we agree in writing (and clauses 3.2.2 and 10.2 then apply).
10.5 If the order is cancelled (for any reason) you are then to pay us for all stock (finished or unfinished) that we may then hold (or to which we are committed) for the order.
10.6 We may suspend or cancel the order, by written notice if:
10.6.1 you fail to pay us any money when due (under the order or otherwise)
10.6.2 you become insolvent;
10.6.3 you fail to honour your obligations under these terms.
11 Waiver and variations
11.1 Any waiver or variation of these terms is binding in honour only unless:
11.1.1 made (or recorded) in writing;
11.1.2 signed on behalf of each party; and
11.1.3 expressly stating an intention to vary these terms.
11.2 All orders that you place with us will be on these terms (or any that we may issue to replace them). By placing an order with us, you are expressly waiving any printed terms you may have the extent that they are inconsistent with out terms.
12.1 If we are to carry out work at your premises you must ensure that the workplace is
safe for our workforce and there is suitable access and lighting to the area to be worked upon. You must provide free access to running water and electricity. 12.2 We may decline to deliver the goods or carry out the work if:
12.1.1 we believe that it would be unsafe, unlawful or unreasonably difficult to do so; or
12.1.2 the premises (or the access to them) are unsuitable for our vehicle or equipment.
12.3 Business Customers: Where we carry out work at your premises you must comply
with any applicable laws and regulations.
13 Force majeure - business customers only
13.1 If we are unable to perform our obligations to you (or able to perform them only at unreasonable cost) because of circumstances beyond our control, we may cancel or suspend any of our obligations to you, without liability.
13.2 Examples of those circumstances include act of God, accident, explosion, war, terrorism, fire, flood, transport delays, strikes, and other industrial disputes and difficulty in obtaining supplies.
14.1 English law is applicable to any contract made under these terms. The English and Welsh courts have non-exclusive jurisdiction.
14.2 If you are more than one person, each of you has joint and several obligations under these terms.
14.3 If any of these terms are unenforceable as drafted:
14.3.1 it will not affect the enforce ability of any other of these terms; and
14.3.2 if it would be enforceable if amended, it will be treated as so amended.
14.4 We may treat you as insolvent if:
14.4.1 you are unable to pay your debts as they fall due; or
14.4.2 you (or any item of your property) become the subject of:
14.5 Business customers: All brochures, catalogues and other promotional materials are to be treated as illustrative only. Their contents form no part of any contract between us and you should not rely on them in entering into any contract with us.
14.6 Business customers: Any notice by either of us which is to be served under these terms may be served by leaving it at or by delivering it to (by first class post or by fax) the other's registered office or principal place of business. All such notices must be signed.
14.7 No contract will create any right enforceable (by virtue of the Contracts (Rights of Third Parties) Act 1999) by any person not identified as the buyer or seller.
14.8 The only statements upon which you may rely in making the contract with us, are those made in writing by someone who is our authorised representative and either: 14.8.1 contained in our estimate (or covering letter) and not withdrawn before the contract is made; or
14.8.2 which expressly state that you may rely on them when entering into the contract.
14.9 Nothing in these terms affects or limits our liability for fraudulent misrepresentation.